Website Returns / Refunds Policy
Please observe the following return / refunds policy prior to purchasing
any products from this family of web sites:
If in doubt about ANY provisions of these Policy please contact our office BEFORE making a purchase and get clarification.
A. Shipping & handling charges are not refundable.
B. Most of the products we sell through our websites come with the Unconditional Guarantee. That means, you may return a in resaleable condition product you purchased from our website(s) for any reason within 30 days of your purchase for a full refund , except the following:
1. Repeat Returns
Our company allows only 1 product return per customer or company. That means, if you purchased a single product and then returned it for a refund for the first time - your return will be processed and a refund issued. If, however, you consequently purchased other products from us, you won't be able to return them for a refund, regardless if there's a guarantee that comes with the product (see below for "Guarantees").
The logic behind this is pretty simple. If you return a product you purchased from us on a risk-free basis or with a guarantee, you must be dissatisfied. In that case, there's no reason to buy other products, unless you're willing to take the risk of them not being to your liking... and keeping them.
If you're not certain you want to keep them all - please DON'T purchase several products at one time. Just get one you need most and see if it can help you.
2. Purchasing More Than Single Product At One Time
Suppose you purchased two (2) or more products at the same time ("bundle" or "package") and then later decided to return them for a refund. You can only request and receive a refund for one of the products in the bundle. It's your choice which of the products you return. Other products in the bundle will fall under our Repeat Returns policy of only one product refund per customer or company (see above).
3. Performance Guarantees
Some products come with a performance guarantee. That means:
A. The purchaser is promised specific results from the use of the product. If promised results are not obtained - the guarantee will kick in.
B. However, a purchaser is required to perform certain activities, as explained by the product to achieve promised results; there may be other stipulations of what is required before the guarantee kicks in. If these stipulations are not satisfied by the purchaser - the guarantee will become null and void.
Performance guarantees and all the applicable stipulations are clearly announced on a web page advertising the product that has such a guarantee.
4. No Guarantees
A small number of products may carry a "no guarantee" tag, i.e., they can't be returned and no refunds will be issued. This is clearly announced on the web page advertising the product.
5. No Refunds on Services and Consulting
All sales are final on any services, such as consulting, coaching, mentoring, credit repair services, etc. No refunds will be issued.
6. Sealed Information With Proprietary Software, Documents, Samples
If the package contains data/forms CDs with proprietary copyrighted items, such as software, marketing samples, legal forms, contracts, documents, etc. that are SEALED with the warning that opening such items will VOID the return privileges - do NOT open such items. Or you WON'T be able to return a product for refund. You can still examine the rest of the materials, i.e., study the manuals, listen to the audio CDs or cassettes, etc. But do NOT bother to send the product back for return if you opened sealed items with warnings prohibiting returns.
Digital Products or Online Access
Products that are delivered in digital format or are provided by accessing a website are not refundable under sany circumstances once the user name and password have been sent to you. NOTE: ANY PACKAGES THAT INCLUDE SOFTWARE OF ANY KIND CAN NOT BE
RETURNED ONCE THE SOFTWARE HAS BEEN OPENED (IF IT WAS MAILED TO YOU ON A DISC) OR IF YOUR LOGIN HAS BEEN SENT TO YOU ALREADY (IF IT’S A LOGIN AREA WHERE THE SOFTWARE IS ACCESSED ONLINE). THEREFORE, WE HIGHLY RECOMMEND THAT YOU DO NOT OPEN THE SOFTWARE OR PURCHASE OUR DIGITAL SOFTWARE PRODUCTS ONLINE IF THERE IS A POSSIBILITY THAT YOU WILL BE RETURNING THEM.
7. Copyright Violations
All materials purchased through our website are copyright protected. None of the materials can be copied whether in printed, electronic, CDs, DVDs or any other format. Nor can they be copied or transferred from one media to another. Any such copyright violation shall void any return/refund privileges.
Returning A Product And Requesting A Refund
1. Check If Your Purchase Is Eligible For A Refund.
(See"General" section above to determine if your purchase is qualified for a refund). If so...
2. Print This Information To Adequately ID Your Purchase & Enclose With Your Return:
- Your Full Name
- Your e-mail address
- Your Order Id (If you order was processed online you should've received an e-mail receipt for your purchase that has your totals, product name, billing information, etc.)
- Your Telephone Number
3. Make Sure Product Isn't Damaged
The product you're returning must be in a "like new, same as shipped to you, ready to resell" condition. That means, no scratches, no tears, bends, all printed pages in order, all audio CDs or tapes are present, and inserted in the original cases. There will be a 15% restocking charge on all returned items.
4. For All Valid Returns, ship the product to:
A. For products authored by Mike Warren:
Ship to: Lighthouse Education, LLC, PO Box 748 in Torrington, WY 82240
B. For products authored by one of our joint venture partners (usually those you purchased through a tele-seminar):
Ship to JV partner's return address. Please contact the author of the product for a return address and ship the package there. The contact information should be marked on the course packaging and/or Manuals. Email us to firstname.lastname@example.org if you're having troubles locating contact information for the author. We'll be glad to help.
5. Notify Us Of Your Return
Email a copy of the information above (#2) with the note you've sent the product for a refund to email@example.com so we know you'd sent it to our shipper or joint venture partner and track your return. As soon as we confirm information about your return with our shipper of JV partner's office, we'll issue you a prompt refund.
6. COACHING PROGRAM REFUNDS
Membership Agreement for Fast Track Coaching Club: The monthly coaching program memberships may be canceled at anytime. Should you elect to cancel for any reason during this period, you must do so in writing to Lighthouse Education, LLC, PO Box 748 in Torrington, WY 82240 or by email to firstname.lastname@example.org@misuniversity.com. Any verbal cancellation or cancellation through a third party will not be accepted.
To avoid billing for the next month all cancellations must You MUST CANCEL your subscription before the 1st of each month in order to avoid that month's billing. Sorry NO REFUNDS on charges already incurred. Lighthouse Education, LLC is NOT RESPONSIBLE for any charges incurred related to this subscription.